Returns will only be accepted when accompanied by a signed Returns Form including an approved RMA Number. To receive a Returns Form with an approved RMA Number please complete the request form below, we will review the information and contact you by the end of the following working day.
Please note: In order to qualify for a refund on any items being returned that are not faulty, all items must be returned unused, in good re-saleable condition, including original, undamaged packaging, with a copy of the invoice and a signed Returns Form.
What happens next
Once you have requested a return using the form below our Support Team will investigate the details of your return and contact you by the end of the following working day to accept or decline your request.
Refunds
Once a return has been approved for a refund by the company the relevant details will be submitted to our finance department for processing, as this is a non customer facing team all future correspondence regarding your refund must be made by email quoting your original order reference number.
Our finance department is situated in an independent location to our sales & customer services office so if for any reason there has been a issue with our service we can investigate the matter in an appropriate manor and necessary action may be taken.
All refunds will then be carried out in accordance with the 30 days outlined in the distance selling regulations, all monies owed will be credited back onto the original card used to make the purchase within 30 days from receipt of the Returns Request Form.
Alternatives
If you would like to reconsider cancelling your order but have an issue to raise with us then please email our support team which is also situated independently to our sales & customer service department where the issue will be escalated to a high priority and we will do the upmost to satisfy your needs.
